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What type of home décor do you offer?We offer a wide range of home décor items, including furniture, lighting, wall art, rugs, curtains, mirrors, vases, candles, and decorative accessories. Our collection is curated to fit various styles, from modern and minimalist to vintage and eclectic.
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Do you offer customized or personalized items?Yes, we provide custom design services for select items like furniture, wall art, and lighting. For personalized orders, please reach out to our customer service team to discuss your specific needs.
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Where are your products made?Our products are sourced from a variety of artisans and manufacturers from around the world, ensuring high-quality craftsmanship and unique design. We also have several "in house" products which are made in Spain
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Do you offer interior design services?Yes, we offer interior design consultations to help you create the perfect look for your space. Contact us to schedule a consultation, whether it’s for a single room or a whole house project.
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Do you offer any discounts or promotions?We frequently run seasonal promotions and discounts. Sign up for our newsletter to be the first to know about upcoming sales, exclusive offers, and new arrivals.
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How do I care for my products?Each item comes with specific care instructions. Please refer to the product page for maintenance tips or contact us if you have any questions regarding the care of your purchases.
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Can I visit your store in person?Absolutely! We would love to welcome you to our showroom. Check our website for store locations and hours of operation.
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How can I contact customer service?You can reach our customer service team via phone, email, or live chat. Visit our Contact Us page for more details.
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How can I place an order?You can place an order directly through our website, over the phone, or in-store. If you need assistance, our customer service team is happy to help.
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How can I pay for my order?We accept all major credit and debit cards via Maestro, Visa, MasterCard, we also accept PayPal. We do not accept cheques, however if you would like to make a bank transfer then please contact us at customercare@sinopiadecor.com and we can provide you with the details.
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Do you offer financing options?Yes, we offer flexible financing options for large purchases. Please inquire with our team for more information on payment plans and eligibility.
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Can I add to an existing order?Yes, providing the order hasn’t been dispatched. If you email us on customercare@sinopiadecor.com with your order number, we can then send you an invoice for the additional item/s.
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I have made an order but I don't have a confirmation emailSometimes our order confirmations can go into your junk or spam folder, please check these before contacting us. If your order confirmation has not come through but we have taken payment, it could be due to a spelling error when checking out. Please contact us if you are unsure and we can resend the email and also confirm we have your order and it is being processed.
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I need assistance with my orderPlease email us for any help you may need, we do reply to all emails as quickly as we can. Our email address is hello@sinopiadecor.com
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Pre-OrdersPre-Order dates are subject to change due to potential late arrivals, clearing customs or un avoidable problems from our company. You have the right to cancel Pre orders with immediate effect, if the parcel has been dispatched or delivered, standard terms and conditions will apply. Pre orders will be sent together, they will not be dispatched separately to avoid duplicate postage charges. All information regarding your pre orders is accessible on your account dashboard and your order confirmation page.
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Gift VouchersGift vouchers will have a expiration date of 1 year after, this they will be void for all purchases on our website and they will not be able to be redeemed. Gift vouchers are Non Refundable. Gift vouchers can be used as store credit, if you have €10 balance and spend €5 you will have €5 remaining on the same voucher for a future purchase, they do not need to be redeemed all in one purchase.
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How do Pre-Orders work?Payment is taken when your order is placed on our website, you will then receive a pre-order confirmation email which explains your product is a pre-order and allocates a shipping date to this order. All products which are purchased on your pre-order will arrive together to avoid duplicate postage charges. Your order will be set as pre order processing on our website, you can monitor the shipping dates on your account dashboard by logging on and clicking pre orders. If your shipping date is changed you will receive a email informing you of the change to the shipping date. Once your products are in stock your order will be changed to complete on our system and you will receive a completion notification, the order will arrive shortly after. Pre orders can be cancelled at any time up until dispatch, after this time our standard terms and conditions will apply.
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Discount CodesDiscount codes are available for short periods as we advertise on our website. Codes will not apply discount to the following categories : Gift vouchers Gifting Bundle items Sale categories or sale items Discount will not be applied to new product launches at our discretion We have the right to remove or extend discount codes as we see fit. Newsletter subscription codes are for one use only, they will not work if you have used them already.
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Can I choose to ship to a different address other than my billing address?Yes, when you checkout we will ask you for a billing and shipping address, these can be the same or different if you wish to send the order elsewhere. If you are unsure, you can email us at any time on hello@sinopiadecor.com Alternatively, you can leave us a note when you check out and we can action this upon dispatching your order.
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What are the shipping options available?We offer standard and expedited shipping options for your convenience. Standard shipping typically takes 7/10 days, while expedited shipping ensures your order reaches you faster within 3/5 days. You can choose the preferred shipping method during the checkout process. We also offer complimentary shipping for orders over €100.
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International DeliveryWe now offer delivery to all of Europe, the delivery cost will be calculated at checkout depending on the country , Free shipping Is available for all orders in Europe over the value of €150. For delivery to the rest of the world please email us with your order requirements and our team will get back to you with a quotation Please be aware of your local customs Duty fees, you will need to research how much these fees are in your country, as each country differs. Parcels returned due to non payment of Duty fees are subject for postage costs for the outbound and inbound parcel costs.
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Tracking your parcelWhen your order is completed on our system you will receive and email informing you that your order is complete. The completion order will have a tracking link which you can click, the link will direct you to the carrier's website and it will auto fill your information for you to track the order to arrival at your home.
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How long does shipping take?Delivery times depend on your location and the availability of the item. In-stock items usually ship within 2-5 business days, while custom items may take longer. You will receive tracking information once your order has been shipped.
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What happens if my item arrives damaged?If your item arrives damaged, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a replacement or refund as quickly as possible.
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How do I apply for a refund or return?Here at Sinopia, we really hope you’re happy with your order but we understand that sometimes things don’t work out. Please visit our Refunds and Returns policy for more information.
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What if I need to cancel my order?We can cancel your order providing it hasn’t already been dispatched, if you think you would like to cancel your order please email us as soon as possible on orders@sinopiadecor.com Please provide us with your order number and name and we will do our best to help. If the order has not left us we will issue you a full refund back to your original payment method.
Copyright Sinopia Décor 2024 by Grupo Mantoni SL
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